Home | FAQ | Nightly Dog Boarding | Dog Grooming | Dog Training | CBD Oil for Dogs | Daycare Playtime | About Us | Gourmet Dog Bakery | Map Location | Contact Us | Job Application |
     
FAQ

FAQ (Frequently Asked Questions) 
See the Service Categories Below:

BOARDING:

How much does it cost to board my dog at Jagger’s?
It depends upon the size (weight) of your dog and the size of Kennel Suite you prefer (based upon availability).  We have five different sizes of Kennel Suites available.  Prices start at $27 per night for our smallest Suites.  Our standard Deluxe Suites (4’ x 4’) are only for dogs 30lbs or less. We also have Queen size (6’ x 4’); King size (8’ x 4’); Super King (6’ x 6’); and Presidential Suites that are (9’ x 9’).  The Presidential Suites also include Free Cable TV.

What does Boarding Include?
At Jagger’s, the boarding experience includes FREE daycare/playtime during the day ($20 value).  So, they are only in their Kennel Suite for meals, naps, medicine, or overnight sleeping.  Each Kennel Suite includes a cozy Kuranda bed, blanket (if they aren’t chewers), privacy panel, stainless steel food bowl and water bowl, soft music, heating and air conditioning, air purification, security cameras, CO-2 detectors, smoke detectors, and motion detectors all tied in directly to the police and fire departments.  The Presidential Suites include Free Cable TV and ceramic tile. 

I own multiple dogs, can I board more than one dog in the same Kennel Suite?
Yes you can, as long as the dogs are accustom to sleeping together in a smaller environment on a nightly basis.  For safety purposes, they must be from the same home, under the same roof to stay in the same Suite.  For example, we cannot place your dog in the same Kennel Suite as your brother's dog or your cousin's dog from another home.  That won't work, because it is dangerous.  In that example, your dog and your relative's dog would need to stay in separate Kennel Suites, for safety purposes.

Is there a discount for the second or third dog in the same Kennel Suite if they qualify as stated above?
Yes, if they qualify by being from the same home and accustom to sleeping together every night in a small area, then there is a multi-dog discount on the second dog or third dog in the same Kennel Suite.  All of the boarding pricing is available on the Nightly Dog Boarding page of our website.  There have been some instances in the past where family dogs staying together in the same Suite, don't jive together after about 4 days of boarding, creating a safety risk.  If that occurs, we will separate them into individual Kennel Suites at night, for safety purposes.  This will likely affect your total boarding bill, slightly.  Our priority is safety. 

Are there any additional charges for boarding that I should be aware of?
If you wait to pick-up after 12 Noon on a weekday, there is a half-day daycare charge of $14 because we have had to keep space available to your dog and provide daycare supervision. We open on weekdays at 7:30am.  You can pick-up anytime before 12Noon on weekdays without incurring any additional charge.
The Pick-up times on Saturday is anytime after 8:30am.  The Sunday pick-up times are limited to 12Noon to 2:00pm only.
There is a small medical handling fee if we have to administer medicine or do injections. 
If you do not bring dog food, there will be a daily charge for “house” food that we provide.
If we have to take your dog to the veterinarian, there will be a transportation fee.
If your dog is overly aggressive and becomes a threat to our staff, there will be a handling fee.
If you would like for your dog to have an Exit Bath or nail trim, there will be an additional charge for the bath and nail trim at normal rates.
All of these add-on fees are fair and customary in the pet boarding industry.

Do you offer optional obedience training or dog grooming when I board my dog at Jagger’s?
Yes, we do.  We have a “board & train” program (Sunday through Thursday) that is designed to enable our trainer to work 1-on-1 with your dog while boarding, to learn a variety of commands.  Call and talk to our trainer, Ken, to set this up with us.  We also offer optional dog grooming, which can include a full groom, sanitary cut, nail trim, or just an exit bath.  It is your choice, and normal grooming costs apply.  Please set that up with us ahead of time, when you schedule boarding.

How many days can I board my dog with you?
There is no limit of days.  However, Kennel space is subject to availability. If you are boarding your dog for 30 days or more, there is a multi-date discount.  

Is there a deposit required to reserve Boarding dates with Jagger’s?
Yes, we require a 50% deposit if you have never boarded with us before.  We accept cash, debit card, credit card and check.

What shots/vaccinations are required to board my dog at Jagger’s?
We require current documented vaccines for Rabies, DHLLP combo, Bordetella, and Canine Influenza.  If for some reason your veterinarian doesn’t offer the Canine Flu vaccine (some don’t have it in stock) you can always get that vaccine at ANY veterinarian in Mount Vernon.  They all stock it, because they all know we require it.

Why do you require the Canine Flu vaccine?  I know some other places don’t require it.
We care about the health & safety of your dog.  It is our top priority.  There was a severe outbreak of Canine Flu in Chicago and St Louis, which killed multiple dogs.  We believe that is too close for comfort, so we require the vaccine.  Many customers tell us that they appreciate the fact that we do, because it gives them comfort in knowing that when they bring their dog to us, every dog staying at Jagger’s is up-to-date on their vaccinations, including Canine Flu.

Can I administer vaccines to my dog myself, or do I need to go to a Veterinarian. 
We require all shots/vaccinations to be done by a licensed Veterinarian and documented proof provided.  There is a multitude of reasons why nobody should vaccinate their own dog.

What if my dog is not spayed or neutered, can they still board at Jagger’s?
Yes, they can.  However, they will not be permitted to interact with other dogs in group play.  They will go into a play area or outside by themselves, along with our Kennel Attendant. They are placed into a rotation to go outside regularly, under supervision.  We do this because dogs that are not "fixed" can sometimes be a safety issue.  Too many Hormones and Testosterone involved when they are not spayed or neutered that could lead to a sudden altercation with another dog.  Safety is our priority at Jagger's.  If you have a female dog that goes into heat, while boarding, she will have to leave immediately.  We require an "Emergency Contact" number and person when you board your dog with us, who will be contacted if an issue like this should arise.

I am wanting to board my dog at Jagger's while I am gone on an upcoming business trip or vacation, what should I do first to prepare for this?
First of all, call us at (618) 316-7021 and check your available dates.  We are the busiest boarding facility in the region, due to our nice accommodations and safety policies, so we book up fast every weekend.  We require a 50% deposit if you have not boarding with us before.
Secondly, you should make certain that your dog is up-to-date on the shots/vaccinations that we require at Jagger's.
Finally, we strongly suggest that you bring your dog in for a Full-day of daycare, so that they can become familiar with the surroundings, the staff, and enable us to do a temperament test to evaluate your dog for potential group play.  Doing this will enable your dog to adjust to our environment very quickly when you drop them off for boarding, because they will already be familiar with the routine and environment at Jagger's.  You will also need to fill out our "Boarding Regstration Form" which you can find on our website, or obtain a copy in our lobby.

What happpens if I book a 7-day boarding reservation and I get home early, so I decide to pick-up my dog a day early?
That is fine, UNLESS we are filled to capacity and have turned others away.  If that occurs, then you will still be responsible to pay for the 7th day of boarding because we held the Kennel Suite for you, while turning others away.  This scenario will usually play out around every major holiday as well as the busy weekends of Summer vacation and Spring Break.  Again, we will will only charge you for early pick-up a day early, if we are filled to capacity.  That is fair to both parties.
 

DAYCARE:

What is daycare?
Much like a children’s daycare, Jagger’s Doggie Daycare is a place to bring your dog during the day while you are at work, or running errands, or need to have some alone time away from your pooch.

What are the benefits of doggie daycare?
Daycare at Jagger’s enables your dog to get the exercise they need, and develop better social skills with other dogs, as well as people.  The other big benefit is to assist dogs that have separation anxiety or boredom, which might lead them to "act out" or cause issues when left at home alone.  In fact, that's how we lost our dog, Jagger (separation anxiety).  This is precisely why we started this business to help other dog owners, and we named it Jagger's in his honor.

What are the days and hours of daycare at Jagger’s?
Daycare is available on weekdays (Monday through Friday) from 7:30am to 6:00pm.  Full-day and Half-day of daycare is available.  Anything up to 5 hours is considered a Half-Day.  Over 5 hours is considered a Full Day. Daycare is available on Saturday’s from 8:30am to 2:00pm.  There is no daycare service available on Sunday, although we still offer boarding, grooming, and training on Sunday.  

What is the cost of doggie daycare at Jagger’s?
A Full-day of daycare is $20.00, while a Half-day of daycare is $14.00.  There are “Package” discounts for frequent users of Full-day daycare.  You can purchase a 5-day, 10-day, or 15-day Daycare Package, which gives you a significant discount off the Full-day rate.  If you have more than 1 dog, you would need a package for EACH dog in our system for tracking purposes.  There is NO expiration date on the packages, you can carry them over from month-to-month.  They make a great gift idea for dog owners on your list.

What do the dogs do at daycare?
The dogs interact with other dogs their similar size and temperament.  This is accomplished through a temperament test, where we carefully begin to pair up dogs and judge their response to one another.  We have (4) indoor play areas, as well as (3) outdoor turf play areas.  The dogs are able to run, jump, play on ramps, steps, tunnels, chase and catch balls, etc.   If your dog is not spayed or neutured, they can still attend Daycare, but they will not be permitted to engage in "group" play with other dogs.  They will go into a play area or outside by themselves, along with our Kennel Attendants. They are placed into a rotation to go outside regularly, under supervision. Too many Hormones and Testosterone involved when they are not spayed or neutered that could lead to a sudden altercation with another dog.  Safety is our priority at Jagger's.

Are your outdoor play areas safe for my dog?
Yes, we believe that the outdoor play yards at Jagger’s are the SAFEST in the area. We invite you to compare.  Jagger's is the only local daycare and boarding facility with “Pet turf” artificial grass that is easy and soft on the dog’s paw pads, and not rough like pea gravel, rock, wood chips, concrete, or asphalt, all of which can be harmful to paw pads.   It's also widely known that dogs can eat and injest pea gravel or rocks, and there is no proven way to clean or disinfect it, which is why we don't have it at Jagger's.  Our artificial "pet turf" is specially made for dog facilities, and we clean & disinfect it multiple times per day, so that it is germ-free, urine-free, poop-free, and contains no fleas, ticks, or other harmful risks that you could find in natural grass, dirt, mud, pea gravel, rocks, or wood chips.  Safety is our priority at Jagger's.

What about the heat of the sun, is there protection from the heat?
Yes, we have (4) large sunshades over the turf playgrounds at Jagger’s to keep your dog shaded from the heat when needed.  We also have swimming pools in our turf playground areas for the dogs to jump and splash in as a quick cool down in warmer weather.

What if it is storming outside, then where do the dogs play during Daycare? 
We have (4) indoor play rooms: Tiny Town, Smallville, Big City, and Geriatric Room.  Each room can acomodate a large group of dogs, and we carefully group them based upon size and temperament, while providing ongoing supervision.

GROOMING:

Do you offer grooming services on big dogs as well as small dogs?
Yes, we groom every breed and every size of dog. 

Do you do Walk-in Nail Trims?
yes, we do walk-in nail trims and we also do nail grinding with a Dremel, if necessary.

What is the cost for just a nail trim?
Walk-in nail trims are $7.00 for a small dog, and $10.00 for a large dog.  Grinding is extra if needed.

What do you charge for just a bath and nail trim?
Depending upon the size of the dog, and the length & thickness of the coat, it could be anywhere from $20, $30, $40, or more for a bath and nail trim.  Some dogs with a longer, thicker coat, will require more of a brush-out than other dogs.

Do you offer teeth brushing at your facility?
Yes, at Jagger's we offer teeth brushing as an option, or stand-alone service for $7.00 to $10.00 depending upon the size of the dog.  We are one of the few local facilities to offer this service.

What is the cost to groom a dog?
It is a variable range of prices, depending upon the breed of dog, size of dog, length of the coat, condition of the coat, and behavior of the dog.  Prices start at $35 for a full groom on some smaller breeds.  Call us for a more accurate quote.  The Price quoted is subject to change, upon inspection of the dog’s coat.

Can you groom a dog with long thick hair and undercoat such as an Alaskan Malmute or a Great Pyraneese?
Yes, we groom both of those breeds and others like them.  The cost involved depends upon the condition of the coat and the length of time we spend on it.

What if I have a dog that is covered with matts or cocka burrs?
That is a time-consuming process to safely remove, bathe, brush, dry, and cut/trim.  Again, the price will depend upon the size of the dog and condition of the coat.  But any dog that has matts and/or cocka burrs will add cost to the grooming.  Matting is actually a safety issue.  Dogs with thick, long hair that are not properly brushed and groomed regularly can develop serious health issues, due to infections.  Regular brushing and grooming is strongly recommended by veterinarians.

Can you do Specialty cuts on dogs?
Yes, we do specialty cuts all the time.  Teddy bear cut, Lion cut, Kennel cut, Poodle cut, Lamb cut, and many more.  We cut and trim to your specifications.  Every customer is different, with different preferences.  Our policy is to please you.

Do you provide Anal Gland Expression on dogs?
Yes, upon request, if the dog needs it.

Do you offer Color Dye services?
Yes, in fact we are one of the few grooming locations that regularly do color dye, so we have a lot of experience with doing it correctly.  You can choose form 1-color or multiple colors.

I have a dog that sheds badly, can you help me with their coat?
Yes, we have a De-Shed shampoo and bathing process, which also includes specialty brushing to help remove unwanted hair, and limit the shedding process.

I have a dog with skin irritation, can you help me?
Yes, we can.  Many times, the skin irritation is caused by the shampoo you might be using at home, or the food/diet that they are eating (including certain table scraps).  We can talk to you about this and provide a shampoo experience to improve the skin irritation.  You might also talk to your veterinarian.

Can I drop-off my dog for daycare and then have you work my dog in for a full groom?
Yes, but your dog MUST be current on all our required shots/vaccinations for daycare, and you still need a grooming appointment.  If desired, you can pay to have your dog in daycare during the day and we will also groom your dog, which can be picked up at the end of the day, at your convenience.  We close on weekdays at 6:00pm, and we close on Saturday at 2:00pm.

TRAINING:

Do you do private training lessons or group lessons?
Our traner, Ken, actually does BOTH.  It is usually best to beign with private lessons, and then after a variety of commands are learned, and your dog is proven to be social with other dogs and other people, then a group setting could improve a varity of skills and learned behavior.

What does a dog learn during Obedience Dog Training?
The focus is on eight basic commands which include: Sit, Stay, Leave It, Wait, Come, Heel, Down, and Off. Additional commands and issues can also be addressed as needed.  See the list below.

Besides the (8) basic obedience commands you mentioned above, what other issues can you help me with?  
Other topics that our trainer, Ken, can address with you and your dog (if applicable) include:  separation anxiety, boredom, jumping on you or other people, door dashing, excessive barking, walking on a leash, chewing, digging, biting, whining, agressiveness towards other dogs, people, or food; crate training, need for socialization, counter surfing & garbage raiding, excitement & submissive urination, and poop eating (coprophagia).  While we do not teach potty training, (because that has to be done at your home) we can give you some tips to make it easier.

What kind of experience does your dog trainer have? 
Our trainer, Ken Fritz, has over 30 years experience training dogs of many breeds, both large and small.  He has worked at large dog facilities in Arizona, and used to be the regional trainer for PetsMart stores.  Ken has been with Jagger's since our inception in 2015.  He has many satisfied customers in the region, and has also trained many therapy dogs.  Ken also started the TAILS program at the Vandalia Correctional Center, where inmates are taught how to successfully train dogs at a local dog shelter in Vandalia.  This gives them some purpose, and some skill sets while they do their time.

How do I know if obedience dog training is right for my dog?  That's precisely why we offer a FREE conultation and evaluation of your dog and your needs.  It depends upon the issues you are having with your dog, the temperament of the dog, and whether or not it is aggressive.  If a dog is too aggressive, and cannot be handled by our trianer, Ken, we will politely decline to train them due to safety issues for us and for you.

Can you train a dog to be a service or a therapy dog?  That depends upon the breed of the dog, the temperament, and the skill sets learned.  There is a difference between a service dog and a therapy dog.  We can explain the difference during a FREE consultation.

How much does it cost to train a dog?  Private lessons are $50.00 each (about an hour) or you can save money by purchasing a 4-pack for $180.00 ($45.00 average).  Usually a lot can be accomplished with a 4-pack of lessons.  Depending upon the dog and the needs, some people continue with more private lessons, some people move into group classes and continue to expand their dogs learning skills and behavior.  Groups classes are available in six-packs at $150 for six group classes ($25 average per class).


What days do you offer Obedience Dog Training?
Our trainer, Ken, is here to serve you Sunday through Thursday.  We have classes all day on each of those days.  You MUST make an appointment.  Due to our busy schedule, we do not offer walk-in training.

Is your training based upon positive reinforcement or negative reinforcement?
We practice positive reinforcement and utilize treats. We will not harm a dog.  We also can suggest certain leashes and collars for you to assist in handling your dogs safely and effectively for walks, etc.

Do you have CBD OIL for dogs?
Yes, we sell and stock CBD oil for dogs in multiple strengths.   It is great for anxiety, pain, inflammation, seizures, and many other issues.  It is very easy to administer by placing drops on your hand, or on a piece of bread or treat.  You can learn more about the professional gold-grade CBD oil that we sell by visiting THIS LINK on our website

Do you offer Obedience Training as an option if we board our dog with you?
Yes, we have a "board & train" program that a lot of people utilize.  It is normally a 4-5 day stay, (Sunday through Thursday) with training each of those days.  Talk to Ken about it by calling us at (618) 316-7021.

Does my dog have to be spayed or neutered enroll in obedience dog trianing?
No, but it is recommended as early as possible.  Your dog will respond better to commands and training if the hormones and testosterone are not raging.  It is much heathier for them too.

What shots/vaccinations are required to enroll in Obedience Dog Training at Jagger's?
Unless your dog is a very young puppy, we require all of the following:

 



 


 
Copyright 2019, JaggersDoggieDayCare.com